ServiceNow Product Owner

The University of Wales Trinity Saint David (UWTSD) has a proud heritage dating back to 1828 and is honoured to have His Majesty King Charles III as Royal Patron. Today, we teach over 16,000 students across six UK campuses and work with international educational partners worldwide. Our aim is to transform education and, in doing so, transform the lives of the individuals and communities we serve. We are proud to be ranked 1st in Wales and 2nd in the UK for Student Satisfaction (Times Higher Education, July 2025). We are seeking an experienced ServiceNow professional to lead the continued development of ServiceNow as a core digital platform for the University. This is a senior, hands-on role with the opportunity to make a genuine impact. As the University’s lead ServiceNow practitioner and technical design authority, you will help shape the platform roadmap while leading its design, development, configuration and continuous improvement. You will work across ServiceNow capabilities including workflows, integrations, automation, Service Portal, CMDB, Virtual Agent, Live Chat and AI-enabled functionality. You will provide technical leadership, establish development standards and ensure the platform remains secure, scalable, maintainable and aligned with organisational priorities. What you will bring You will have substantial practical ServiceNow experience, including: Development and configuration Scripting, workflows and integrations Technical leadership and architectural decision-making Strong problem-solving and stakeholder engagement skills Experience of ServiceNow certifications, automated testing, DevOps practices, enterprise integrations or higher education would be advantageous. Above all, we are looking for strong practical ServiceNow expertise combined with the ability to lead and influence. The role is permanent , based at our Swansea or Carmarthen campus , with flexibility for hybrid working and attendance at other University locations when required. What we offer 35 days’ annual leave, plus 8 bank holidays and 4 University closure days, pro rata A comprehensive range of staff benefits: https://www.uwtsd.ac.uk/jobs This post may be eligible for sponsorship If you are an experienced ServiceNow developer, technical lead or platform specialist looking to influence the direction of a significant enterprise platform, we would be keen to hear from you. For informal enquiries, please contact Richard Thomas, Head of Endpoint & Digital Support Systems , at s.r.thomas@uwtsd.ac.uk . Closing date: 15 October 2026, 11:59pm Interview date: To be confirmed £41,064 to £47,389 per annum