Operations Coordinator

Role Overview: We're looking for an Operations Coordinator to join our Flagship store, supporting our Operations team in managing online orders through our state-of-the-art in-house system. You'll play a key role in receiving, reviewing, picking, packing and shipping orders, with full transparency at every stage, while also supporting stockroom management and inventory accuracy. If you're detail-oriented, customer-focused and passionate about retail, we'd love to hear from you. Key Responsibilities: Process online orders in real time via system and handheld devices; pick, pack and dispatch daily for last-mile delivery Maintain safety, productivity and customer experience standards; hand over shipments securely to delivery partners Manage back-of-house tasks: stock loans, tickets/barcodes, theft reporting, returns, and sellable/non-sellable transactions Keep stockrooms organised, compliant and audit-ready; support stock takes, inventory checks and damaged-goods paperwork Process goods-in deliveries and stock movements; log courier status (e.g. Zendesk); support Post Room deliveries Support PI counts and inbound shipment handling as needed Build strong working relationships across retail, stock and goods-in teams About You: Strong attention to detail and a customer-centric mindset A collaborative, solutions-focused team player Flexibility for rota-based hours, 5 days a week Passion for the retail industry Full-time | Rota-based, 5 days a week Liberty is proud to be an equal opportunities employer and opposes all forms of unlawful discrimination. We are committed to creating an environment where people from all backgrounds can thrive – bringing their unique perspectives, skills, and experience to everything we do. We are dedicated to eliminating both conscious and unconscious bias from our practices. Our approach is grounded in respect, fairness, and consistency, ensuring that no one is treated less favourably based on gender, race, age, disability, sexual orientation, religion or belief, or any other protected characteristic.