Casework Support Officer

Join a fast-paced laboratory environment where delivering excellent customer service is at the heart of what we do. Working closely with both internal and external customers, you will play a key role in supporting our casework teams by ensuring tasks are completed accurately, efficiently, and within agreed Key Performance Indicators (KPIs). You will be responsible for maintaining the highest standards of quality and professionalism while contributing to the smooth operation of the laboratory. As part of the team, you will also have opportunities to support and engage with continuous improvement initiatives, helping to drive operational excellence and enhance service delivery. Working Hours 37.5 hours per week, typically worked as 7.5 hours per day. Core working hours are generally between 8:00am and 6:00pm . There is a requirement to work a 9:30am - 5:30pm shift on a rota basis , approximately one week in every four . Key Responsibilities and Accountabilities You will be involved in the submission and administration requirements for the site, working with our scientists and contributing to the success of the casework teams. Complete submission and casework administration activities. Accurately enter exhibit information into the case management system. Support scientists and wider casework teams with operational requirements. Undertake general office duties, including filing and invoicing. Help maintain laboratory stocks and appropriate working areas. Welcome visitors and respond professionally to customer enquiries. Complete assigned activities within agreed quality standards and performance measures. Contribute ideas and participate in continuous improvement activity. Excellent written and verbal communication skills. Competence in Microsoft Word and Excel. Strong organisational skills and the ability to prioritise work. A consistently accurate and detail-focused approach. Ability to maintain concentration while handling detailed information. A proactive, flexible and collaborative approach. A minimum of five GCSEs at grade C/4 or above, including English and Mathematics. Personal qualities Reliable, patient and determined. Professional and confident when communicating by telephone. Able to work effectively both independently and as part of a team. Committed to demonstrating Eurofins Forensic Services’ values. Motivated to deliver high-quality customer service. Important Information Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency. As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role. Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential. Please note: Vetting is carried out by an external police vetting service Drug and alcohol testing may be required before you start and during your employment Ongoing employment is subject to maintaining the required level of clearance Further information on the NPPV3 + SC vetting clearance process can be found here . What We Offer We offer a competitive salary and a comprehensive benefits package, including: 25 days annual leave + bank holidays (rising to 30 days with length of service) Company pension scheme with up to 6% employer contribution Life assurance (3x salary) Health Cash Plan & Employee Assistance Programme Enhanced family leave and sick pay Perkbox benefits, discounts and wellbeing support Cycle to Work scheme, tech scheme & volunteering days Holiday trading (buy/sell) scheme Refer a Friend scheme Free on-site parking (site dependant)