2027 Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City

With 49,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start. Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help. At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. Responsibilities: You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team, you’ll: Communicate with and support a wide range of clients and pension scheme members Provide a calm, empathetic and professional customer experience to our scheme members Handle and resolve queries yourself, while passing more complex issues onto other parts of your team Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints Take part in regular training to broaden your knowledge and build your skills Build relationships with clients and develop your knowledge of their pension schemes Spot and highlight areas where our services could be improved