Facilities Assistant

​Working for City Hall makes a difference to the lives of Londoners. Our staff are at the centre of long-term planning and development for our great city. Key information Organisation: Greater London Authority Job title: Facilities Assistant p/t Reference: 5828 Salary: £12,282 per annum (£30,705 FTE) Grade: 2 Contract type: FTC Contract details: Part-time FTC for 6 months (2 days per week, 0.4 FTE) Team: Facilities Management Directorate: CRBI Interview date: W/c 23 November (may be subject to change) Location: City Hall & Union Street Application closing date: 9/11/2026 at 23:59:00 Corporate Resources and Business Improvement The Resources and Business Improvement directorate is led by Dianne Tranmer. It is responsible for : People Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The team consists of 6 facilities assistants and a team leader. The office hours are Monday to Friday with two shifts, 08:30 to 17:00 and 09:30 to 18:00. They manage two buildings, City Hall in E16 and Union Street in SE1. About the role To deliver high quality, front-line customer services by providing Reception, FM Helpdesk and Switchboard services to the Authority’s offices at City Hall and Union Street and supporting the national heritage sites at Trafalgar Square and Parliament Square Gardens, ensuring that a welcoming and inclusive customer experience is created through the services provided. What your day will look like Reception duties FM Helpdesk services Switchboard services Floor walks Fault job reporting Computer Aided Management System (CAFM) Room bookings Skills, knowledge and experience To be considered for the role you must meet the following essential criteria: Previous experience of providing reception, switchboard and helpdesk services in a corporate or hospitality focused environment with public access. A broad understanding and experience of core FM services such as maintenance, cleaning, catering, porterage, audio-visual set-up and health and safety. Ofqual Qualification & Credit Framework Level 2 or ability to demonstrate equivalent experience working in a customer service role. Ideally an IOSHH managing safely qualification. Experience of using Computer Aided Facilities Management software applications and Microsoft Office Suite and other office technology and systems. Analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions. The GLA Competency Framework Guidelines further detailing each competency and the different level indicators can be found here: GLA Competency Framework How to apply If you would like to apply for the role you will need to submit the following: Up to date CV Personal statement with a maximum of 1500 words. Please ensure you address how you demonstrate the essential criteria outlined above in the advert. Please ensure your CV and Personal Statement have a maximum file size of 1.5MB each and upload your Personal Statement to the ‘CV and Cover Letters’ section’ of the form, ensuring you address the technical requirements and competencies in your Personal Statement. Word or PDF format preferred and do not include any photographs or images. Please ensure your CV and Personal Statement are saved with the job reference number as part of the naming convention (E.g., “CV – applicant name - 012345) As part of GLA’s continuing commitment to be an inclusive and equal opportunity employer we will be removing personal identifiable information from CVs and Personal Statements that could cause discrimination. We may close this advert early if we receive a high volume of suitable applications. If you have questions about the role If you wish to talk to someone about the role, the hiring manager Jacqueline Samuels would be happy to speak to you. Please contact them at Jacqueline.Samuels@london.gov.uk If you have any questions about the recruitment process, contact the glaopdcrecruitment@tfl.gov.uk who support the GLA with recruitment. This role DOES NOT meet the criteria for sponsorship for external candidates. It may meet the criteria for sponsorship for some internal candidates, in limited circumstances. Please contact the hiring manager if you wish to discuss this further. Assessment process <span style="font-s