HR Apprentice

>Job summary South Doc Services are seeking a HR Apprentice to join the HR team. The post holder is responsible for providing effective administrative support to the HR Advisor/Manager, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues. Minimum hours of work 30 hours per week we are looking for a candidate who will be able to work 37.5 hours (includes 7 hours study) Rate of pay - £12.71 Based at: South Birmingham Urgent Treatment Centre 15 Katie Road Selly Oak Birmingham B29 6JG Due to the high level of applications we receive, if you have not received correspondence from us by 13 November 2026, unfortunately you were not successful to move to the next stage of the process. Main duties of the job Key responsibilities 1. Carry out administrative processes as instructed 2. Assist with recruitment and pre-employment checks for new employees 3. Maintain relevant database 4. Assist with maintaining staffing records in accordance with organisational policies and procedures 5. Act as the first point of contact on behalf of the HR Advisor/Manager when required 6. Handle other telephone and general enquiries 7. Taking messages 8. Processing all forms of communication relating to areas of work 9. All forms of data entry and record keeping relating to areas of work 10. Follow and adhere to Health and Safety procedures 11. Ensuring work areas are tidy 12. Any other delegated duties considered appropriate for the post 13. You will need to complete the Level 3 Business Admin Course, details below: Course - Level 3 Business Admin Location - Virtually delivered Length - 13-month programme Hours of Study 7 hours per week for off the job learning. One live virtual workshop per month, supported by workbooks, online resources and 1-2-1/group tutorials. Apprentices apply their learning in the workplace throughout the programme. Course start date January 2027. Role start date - December 2026. About us This is an exciting opportunity to work for one of the largest and most innovative GP Federations in England. We support 10 Primary Care Networks covering a population of over 425,000. Historically we have set up new ways of working in areas such as Diabetes, CKD, Mental Health, Prescription Management etc. These services have received local and national recognition via Primary Care awards, HSJ award finalists and a CQC outstanding rating for one of our flagship services. Details Date posted 28 October 2026 Pay scheme Other Salary £12.71 an hour Contract Apprenticeship Duration 13 months Working pattern Full-time Reference number A3716-26-0019 Job locations South Birmingham Urgent Treatment Centre 15 Katie Road Selly Oak Birmingham West Midlands B29 6JG United Kingdom Job description Job responsibilities Communication 1. Communicate effectively to deliver excellent customer service to colleagues, practices and external partners 2. Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality 3. Promote effective teamwork with all staff 4. Provide appropriate communication to identify problems and solutions promptly Special Requirements of the post: 1. 5 GCSEs at grade 4/C or above (including English and Maths) or Level 2 Functional Skills equivalents. 2. An understanding, acceptance and adherence to the need for strict confidentiality Job description Job responsibilities Communication 1. Communicate effectively to deliver excellent customer service to colleagues, practices and external partners 2. Communicate effectively to handle delicate matters with discretion and tact while maintaining confidentiality 3. Promote effective teamwork with all staff 4. Provide appropriate communication to identify problems and solutions promptly Special Requirements of the post: 1. 5 GCSEs at grade 4/C or above (including English and Maths) or Level 2 Functional Skills equivalents. 2. An understanding, acceptance and adherence to the need for strict confidentiality <h2 class="nhsuk-heading-l"