IT Analyst – Workplace Technology (M, F, D) - London Office/Hybrid arrangement

L.E.K. Consulting is a premier global strategy consulting firm that partners with clients to solve their most critical business challenges and deliver high-impact outcomes. We bring deep industry expertise and rigorous, evidence-based insight to global corporations, growth companies and private equity investors, helping them turn strategy into action. How do we deliver impact? It’s the people. We hire exceptional individuals and invest in their growth through hands-on client work, close collaboration and a culture of ownership, inclusion and continuous learning. Across every level, curiosity unites us and challenge excites us. Founded more than 40 years ago, L.E.K. employs more than 2,200 professionals worldwide and is consistently recognized as one of the industry's best firms to work for. For more information, visit lek.com. About the role We are looking for an IT Analyst to join our Workplace Technology team in London. You will support and administer the devices, workplace technologies and collaboration equipment that keep our colleagues productive across the firm. Working closely with senior team members, you will contribute to day-to-day operations, technology deployments, endpoint compliance and continuous improvement across our global environment. What you will do Endpoint and device management Support the lifecycle of laptops, mobile devices, monitors, printers and peripherals Assist with provisioning, configuration, compliance monitoring and maintenance Support mobile device management (MDM) and endpoint security controls Maintain accurate asset inventory and device records Software deployment and platform administration Support software deployment, application packaging, updates and patch management Assist with administration of Microsoft Intune, Group Policy, Microsoft Defender and Ivanti Neurons Support software licensing, deployment standards and device configuration policies Workplace technology and event support Support audio-visual, video conferencing and presentation technologies Help plan and deliver technology for internal meetings, events and conferences Troubleshoot issues and coordinate with stakeholders on event requirements Operational support and escalation Respond to support requests and escalations on workplace technologies Monitor platform health and coordinate resolution with senior colleagues Maintain documentation, procedures and support materials Continuous improvement and projects Participate in workplace technology projects and deployments Identify opportunities for automation and process improvement Share knowledge and contribute to team initiatives What you will bring Essential Bachelor’s degree in IT, Computer Science, Engineering, Mathematics or a related field, or equivalent technical experience Experience in workplace technology, endpoint management or end-user computing Hands-on experience with Microsoft Intune, endpoint management platforms or MDM solutions Experience supporting Windows, macOS, iOS and Android Experience with software deployment, patch management, endpoint compliance and device lifecycle activities Experience with audio-visual, video conferencing or collaboration technologies Strong skills in Microsoft 365, PowerShell scripting and basic automation Clear communication of technical concepts to non-technical users Desirable Microsoft MD-102 (Endpoint Administrator), ITIL 4 Foundation or equivalent certification Experience with Microsoft Defender or Ivanti Neurons Experience in enterprise workplace technology environments Experience with large-scale endpoint deployments or compliance initiatives Process automation and workflow optimisation experience Working at L.E.K. Full-time role supporting regional and global teams Occasional early morning or late evening meetings Occasional business travel Handling equipment weighing up to 20 lbs (approximately 9 kg) when required Why join us Work alongside experienced IT professionals in a leading global strategy consulting firm Gain exposure to enterprise endpoint, security and collaboration platforms Join a collaborative team with real room to grow View cookie policy LinkedIn Twitter Instagram Youtube Facebook Insights Industries Capabilities Leaders Careers Offices Contact Us © 2024 L.E.K. Consulting Privacy Notice and Legal Modern Slavery and Human Trafficking Statement Policy for Recruitment Agencies LinkedIn Twitter Instagram Youtube Facebook