Apprentice Business Support Administrator

>Job summary Are you organised, enthusiastic and ready to begin or develop your career in administration? We are looking for a motivated Apprentice Business Support Administrator to join our supportive Practice Education and Apprenticeship Administration Team within People Services. This is an exciting opportunity to gain valuable workplace experience while completing a recognised Level 3 Business Administration Apprenticeship. You will develop a wide range of practical and professional skills while helping to support learners, apprentices, educators, staff, training providers and university partners. Working as part of a busy and friendly team, you will assist with enquiries, maintain accurate records, support meetings and learning events, use Microsoft Office and Trust systems, and contribute to the smooth delivery of education and workforce development activities across the Trust. You will receive support to apply your apprenticeship learning within the workplace and grow in confidence throughout the programme. We welcome applicants who are positive, reliable, willing to learn and committed to providing a high-quality service. In return, you will gain hands-on NHS experience, a recognised qualification and an excellent foundation for your future career Main duties of the job This role provides an opportunity to become involved in a wide range of activities that support learning, education and workforce development across the Trust. You will work behind the scenes to help coordinate information, support projects and events, maintain accurate records and ensure colleagues, learners and external partners receive an efficient service. You will have regular contact with a variety of people, including staff, learners, universities and training providers, building confidence in professional communication and customer service. The role also offers exposure to NHS systems, processes and ways of working, giving you a broad understanding of how support services contribute to the delivery of high-quality healthcare. As part of a busy and supportive team, you will contribute to the smooth running of day-to-day operations, help resolve enquiries, support continuous improvement activities and develop the skills needed to build a successful career in administration. About us About Devon Partnership Trust We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery. We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do Our values We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas. We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader. Details Date posted 07 October 2026 Pay scheme Agenda for change Band Band 3 Salary £25,760 to £27,476 a year Contract Apprenticeship Duration 22 months Working pattern Full-time, Flexible working, Home or remote working Reference number C9369-26-0776 Job locations Wonford House Dryden Road Exeter Devon EX2 5AF United Kingdom Job description Job responsibilities Job Purpose To work within the Practice Education and Apprenticeship Administration Team, providing high-quality administrative and clerical support as part of the People Services Directorate. This apprenticeship role is part of Devon Partnership NHS Trust's commitment to developing a sustainable administrative workforce and creating future career opportunities within the NHS. The post offers a structured pathway to gain valuable workplace experience, develop professional skills, and achieve a recognised Business Administration qualification while contributing to the delivery of Practice Education services. The successful candidate will learn and apply a wide range of administrative skills in a supportive environment, helping to ensure the efficient delivery of education and workforce development activities across the Trust. Completion of the apprenticeship programme, including all required learning, assessments and qualification requirements, forms an essential part of the role and employment contract. The postholder will be expected to actively engage with and successfully complete the apprenticeship programme alongside their workplace responsibilities. Duties and Responsibilities Key responsibilities include: Provide administrative and clerical support to the Practice Education and Apprenticeship Administration Team. Respond to enquiries from learners, apprentices, staff, educators, training providers and universities in a polite, helpful and timely manner, escalating issues where appropriate. Support the administration of placements, apprenticeships, development programmes, induction activities, meetings and learning events. Maintain accurate electronic records, spreadsheets, databases, shared mailboxes and filing systems, handling confidential information in accordance with Trust policies. Arrange meetings, venues and diaries; prepare and distribute documentation; take notes or minutes; record actions and follow up progress as required. Use Microsoft Office and relevant Trust systems to produce correspondence, presentations, reports and other administrative materials. Actively participate in and successfully complete the Level 3 Business Administration Apprenticeship, applying learning to workplace tasks and service improvements. Profile: Motivated and committed to learning, with the ability to engage fully in the Level 3 Business Administration Apprenticeship. Good written and verbal communication skills, with a professional and helpful approach. Able to organise and prioritise tasks, manage time effectively and meet agreed deadlines. Accurate and attentive to detail when maintaining records, processing information and producing documents. Confident using, or willing to learn, Microsoft Office and relevant Trust systems. Able to work both independently and collaboratively as part of a busy administration team. Adaptable, willing to learn and able to respond positively to changing priorities and feedback. Understands the importance of confidentiality, information governance and professional conduct. Committed to providing a high-quality service and demonstrating the Trusts values in day-to-day work. The role will provide structured opportunities to develop and apply administrative knowledge and skills in a supportive workplace. The postholder will contribute to the continuous improvement of team processes while completing all learning, assessment and evidence requirements of the apprenticeship programme.